URGENT CALLS – Contact Details – Faults and Outrages 24 hours service 08 9324 4360.
In the event of emergencies and faults arising from no water, a leak or break to our water main, an unplanned interruption
to supply, or a water quality or water pressure problem, you may get information about the reason for, and the
expected duration of any unplanned service interruption by contacting our 24-hour contact details as follows.
To report a non-urgent fault please provide as much information as you can, particularly the location of the fault, or any enquiry or complaint, you can contact us by:
Phone : 08 9322 8883
Phone: 0449 898 511
Email admin@countryheightswater.com.au
A. Planned Interruption to Water Supply
We work hard to minimise interruptions to your water supply, but occasionally we need to carry out planned maintenance to ensure the water supply network remains in great condition.
We will:
- Provide 24 hours notice if we need to interrupt your water supply for planned work.
- Provide seven days notice or make arrangements for non-residential properties.
You need to:
- Notify us as soon as possible if you require water to operate life support equipment or require water for a special need.
B. Unplanned Interruption to Water Supply
Sometimes your water supply can be disrupted due to matters that are beyond our control. If this happens:
We will:
- Respond within two hours to make repairs and clean-up if there is water flooding at your property due to a failure in our system.
- During an emergency, keep you informed of the status of the work being undertaken.
Entry to Your Property
We may need to enter your property to carry out inspections, stop water running to waste and repair work on the meter. This will be done during normal business hours, except when responding to an emergency.
We will:
- Provide at least 48 hours notice in advance of all planned work that may require entry to your property (except meter reading and maintenance).
- Inform the occupier of the land or premises of work being done during an emergency, or leave an information card when the occupier is not present.
Staff Identification
We will:
- Provide our employees and contractors with suitable identification.
- If necessary show it to you or to any person present at the time of access.
You need to:
- Allow our employees or contractors entry to your property.
Use water wisely to ensure water consumption is kept as low as possible to help us to preserve precious water resources.
- If you wish to contact the office of the Water Services Ombudsman, their free call telephone number is at 1800 754 004
and landline at 08 9220 7588. Office hours are 8:30am to 4:30pm, Monday to Friday. - If you are selling, please inform us in writing via email on the settlement date. Additionally, provide us with the new owners
contact details so that we can update the contact details for invoicing. Until we receive this notification you will remain
responsible for all outstanding charges. - A 1% interest charge will be added per month after due date on overdue invoices.