Establish an Account
A. Vacant Land / New Build / Established House
When you purchase a block of land or an established house in Country Heights, you will need to establish an account with Country Heights Water. This should be done through your settlement agent.
To assist us with this process, you will need to complete the Residents Account Establishment Form. The form should be supplied by the settlement agent but can be downloaded from our website (located in Forms and Documents – Form 2). If you are unable to obtain or print the application form for any reason, please phone or email us so we can post one to you. Please provide the completed form back to your settlement agent prior to the date of settlement, or scan and email back the completed form to email@example.com or post to Country Heights Water Pty Ltd:
PO Box 7584, Cloisters Square
189 St Georges Terrace, Perth WA 6000
From the date of settlement, you are required to pay the Residential Base Water charge.
The Residential Base Water Charge is an annual payment commencing on and from the date of settlement of the property. An adjusted proportion of the annual charge will be payable in the relevant quarter in which settlement occurs with accounts issuing for the service charge quarterly thereafter. Upon the installation of the water meter on the property, the quarterly account will also show a water usage charge for actual consumption of water on the property.
Please note that you are responsible for the water usage during the construction of your new dwelling.
Vacant Land Charge is an annual charge for making the water available to the lot and deemed vacant until dwellings are issued a Certificate of Occupation or relevant certification by the Shire of Gingin.
Current charges are set out on Form 4 – Pricing & Charges.
B. Selling or Moving
If you are selling or moving, you need to notify us as soon as possible. Upon notification, Country Heights Water will arrange a special meter reading to take place as close as possible to settlement date so we can issue you with a final bill.
It’s important to keep us informed if you are selling or moving to a new house as we need to change the account into the new owner/s details. Otherwise you could be held responsible for the water usage and base water.
If you plan to rent out your property please remember that you (the home owner) are still responsible for the base water and water usage charges. You can make your own arrangement with your tenant(s) to pay for the water usage, however, this remains a private arrangement between you and your tenant.
Residential Water Service Connection Application Form
You are required to lodge the Water Service Connection Application Form to establish an account with us. This form can be downloaded from our website (located in Forms & Documents – Form 3). If you are unable to obtain or print the form for any reason, please phone or email us so we can post one to you.
Residential Water Usage Pricing and Charges
The Pricing and Charges can be downloaded from our website (located in Forms and Documents – Form 4). If you are unable to obtain or print the form for any reason, please phone or email us so we can post one to you.
The Pricing and Charges are reviewed every financial year.
Country Heights Water will send you a confirmation letter and an invoice for the water service to be connected.
Pay your invoice.
Country Heights Water will install or activate a standard water service within 10 business days, or on an agreed day, once the conditions for connection (including fees & charges) have been met. We will maintain the water service up to and including the meter outlets on the property.
- Ensure all plumbing internal (house) and within the property is maintained in good order and complies with plumbing standards.
- Keep the area around the water meter clear of vegetation and maintain the clear space of at least 300mm horizontally and 1200mm vertically.
- Contact us if your meter is damaged or not functioning.
- Not enclose the meter behind a fence or wall.
- Ensure easy and safe access to the meter at all times.
Pressure and Flow
Water pressure and flow is measured at the point of delivery to your property (the outlet of your meter).
- Provide water at a minimum flow rate of 20 litres per minute within the operational pressure range of the Water Treatment Plant at your Residential water meter.
You need to:
- Notify us as soon as possible if you notice a significant reduction in your water flow or pressure.
- Ensure your water and reticulation system is designed in accordance with Australian standards to the accommodate the supply limitations.